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What is Whisker.io?

Whisker.io™ is D6 Labs' cloud platform for monitoring equipment at remote sites: lift stations, pump stations, water towers, tanks, walk-in coolers, and anything else with a sensor or a controller. It collects readings from the hardware at each site, shows them live in a web portal and a mobile app, and alerts the right people when something needs attention.

How it fits together

 Your site                         Whisker.io cloud                     Your team
 ─────────                         ────────────────                     ─────────
 Sensors, meters,                  Stores every reading                 Web portal
 pumps, controllers  ──►  Hub  ──► Watches your alert rules      ──►   Mobile app
 (Whisker.Block,         (gateway) Decides who is on call              Texts, emails
  Modbus, Sent.io,                 Records who acknowledged            and phone calls
  smart controllers)
  • At the site, a Whisker.Hub™ gateway connects your equipment to the cloud. Readings come from D6 Labs Whisker.Block™ sensor devices, Sent.io devices, Modbus equipment, and D6 smart controllers. Each value they report (a temperature, a tank level, a pump's run state) is a channel.
  • In the cloud, Whisker.io stores the readings, checks them against your alert rules around the clock, and works out who to notify.
  • Your team sees everything in the web portal at www.whisker.io or in the Whisker.io mobile app. Alerts arrive by text message, email, or voice call.

What you can do with it

See every site at a glance. A map of all your locations, colored by alert status. Drill into any location for its equipment, live readings and history.

Watch equipment live. Build HMI screens for each location: gauges, tank levels, status lights and trends laid over a photo or diagram of the site. With permission, you can change setpoints and send commands to equipment from the same screen.

Get the right people alerted. Set alerts on any channel for a high or low reading, a digital input changing state, or a device that stops reporting. Choose a delay so short blips don't wake anyone. Then decide who hears about it:

  • Schedule groups follow your on-call rota: different people for weekdays, nights, weekends and holidays, with cover for someone who is out.
  • Escalation: text one person at a time, or call them, until someone acknowledges. If nobody does, you choose what happens next: stop, or email (and text) everyone on the schedule.
  • Acknowledgement: reply to the text, press 1 on the call, or click Acknowledge in the portal. Everyone else is told who has it.
  • Delivery tracking: Whisker.io re-sends texts that don't arrive, emails the person when a text can't be delivered, and sends your administrators a daily report of contacts who can't be reached.

Keep a record. Every alert, every text, email and call, and who acknowledged it are kept in the alert history. Your team can write down the cause and resolution of each alert. An audit log records every change made in your account.

Trend and report. Dashboards of gauges and trend graphs from any devices in your account. Tank levels and flow-meter totals (today, this week, this month). Download history for any channel. Scheduled reports by email as PDF, Excel or Word.

Control who can do what. Roles decide who can see each location, HMI and dashboard, who can edit alerts and contacts, and who can send commands. Two-factor sign-in and PINs for HMI editing protect the account.

Web portal and mobile app

Web portal Mobile app
Where Any browser at www.whisker.io Android (beta) and Windows; iPhone coming soon
Best for Setting things up and managing the account Checking on sites from the field
Live readings, HMIs, trends Yes Yes
Create and edit alerts Yes, including schedule groups Basic alerts with contacts
Acknowledge an alert Yes No: reply to the text or use the portal
On-call schedules, alert history, audit log Yes No
Replace a device (scan barcodes) No Yes

More detail: Web portal · Mobile app · How alerts work.

Getting started

Your account administrator creates your user and sends you a username. Then see Logging in. To set up a new company account, contact D6 Labs at sales@d6labs.com.